At Tavqeno™, we want you to feel comfortable ordering products for your home. If something is not right with your purchase, this policy explains when a return may be requested, how to contact us, who is responsible for return shipping, and when an approved refund will be issued.

Please contact us before sending any item back. Tavqeno™ is owned and operated by Shenzhen Yisen Youpin Trading Co., Ltd.

Eligible products may be returned within 30 calendar days after the date of delivery. Return requests submitted after the 30-day period may not be eligible unless required by applicable law.

To help us review your request quickly, please contact us as soon as possible if you believe you may need to return an item.

For a preference-based return, the product should generally be:

• Unused
• Uninstalled or unassembled where applicable
• In the same condition in which it was received
• Returned with the original packaging where reasonably possible
• Accompanied by proof of purchase or the applicable order number

Products showing significant use, damage caused after delivery, unauthorized modification, or missing essential components may not qualify for a standard preference-based return.

This does not limit your rights if the product arrived damaged, defective, incorrect, or materially different from its description.

To request a return, contact: service@tavqeno.com. Please include:

• Your order number
• The name of the product you wish to return
• The reason for the return
• Photos or videos where relevant
• Any other information that may help us understand the issue

Our customer support team will review your request and provide the next steps if the return is approved.

Our registered business address is not automatically our product return warehouse. Please do not send returns to:

Room 406, No. 5, Wanfu New Village, Pinghu Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

unless our customer support team specifically instructs you to do so.

After your return request has been approved, we will provide the appropriate return warehouse address and any applicable return instructions. Sending a package to an unauthorized address may delay or prevent processing of the return.

Preference-Based Returns

If you are returning an eligible product because you changed your mind, selected the wrong item, no longer want the product, or for another reason unrelated to a product or fulfillment error, you are generally responsible for the return shipping cost. Original shipping charges are generally non-refundable for preference-based returns unless required by applicable law.

Damaged, Defective, Incorrect, or Misdescribed Items

If the item you receive is damaged in transit, defective, incorrect, missing essential parts, or materially different from the product description, please contact us promptly. When the issue is confirmed, Tavqeno™ will provide an appropriate solution at no additional cost to you.

Depending on the circumstances, this may include:

• A replacement
• A refund
• A return solution with the necessary shipping arrangements

We will not require you to bear reasonable return shipping costs when the return results from an error by Tavqeno™ or our fulfillment provider.

We recommend inspecting your order shortly after it arrives. If there is visible damage to the package or product, please take clear photographs before discarding the packaging.

For the fastest assistance with damaged, defective, or incorrect products, we recommend contacting us within 72 hours after delivery. Please include your order number and supporting photos or videos where appropriate.

Contacting us after 72 hours does not automatically remove any rights you may have under applicable law, but prompt notice can make investigation easier.

Certain products may not qualify for return. These may include:

• Customized or personalized products
• Gift cards
• Products identified as final sale before purchase
• Items that cannot safely or legally be returned
• Products that have been materially used, altered, damaged, or modified after delivery

Any product-specific return restriction will be disclosed where applicable before purchase or in the relevant product information. If you are unsure whether your item is eligible for return, contact us at service@tavqeno.com before sending anything back.

Unless a product is clearly marked as final sale or otherwise identified as non-returnable before purchase, purchasing an item at a discounted price does not automatically make it ineligible for return. Any special return limitation applicable to a promotional or clearance product will be disclosed before purchase where required.

We do not require customers to rely on a separate exchange process. If you would like a different product, size, style, or version, the simplest process is generally to:

• Request a return for the original eligible item
• Complete the approved return
• Place a new order for the preferred product

If the original item was damaged, defective, or incorrect, please contact us first because a replacement may be available without requiring a new purchase.

For eligible orders delivered to consumers in the European Union, applicable consumer law may provide a 14-day right of withdrawal. Where this right applies, you may cancel or return an eligible order within the legally required period without providing a reason.

Returned products should generally remain in substantially the same condition in which they were received, subject to any handling reasonably necessary to inspect the product. Certain legally recognized exceptions may apply, including some personalized or otherwise excluded products.

These statutory rights apply independently of any additional return rights provided under this policy.

After an authorized return reaches the designated return location, the item will be reviewed. We will notify you after the return has been received and assessed. If the refund is approved, the applicable amount will be returned to the original payment method unless another method is required by law or agreed with you.

Approved refunds are generally issued within 5–10 business days after the returned item has been received and inspected. After Tavqeno™ issues the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to display the funds in your account.

This additional posting time is determined by the payment provider and is outside our direct control. If more than 15 business days have passed since we confirmed that your refund was issued and you still have not received it, please contact: service@tavqeno.com.

In limited circumstances, a partial refund may be appropriate. For example, this may apply where an otherwise eligible preference-based return is received with missing non-essential packaging or shows handling beyond what is reasonably necessary to inspect the product. We will not apply an arbitrary deduction. If a deduction is considered appropriate, we will explain the reason when reviewing the return.

For preference-based returns, the original shipping charge paid at checkout is generally not refundable unless applicable law requires otherwise. If the return results from a confirmed damaged, defective, incorrect, or materially misdescribed item, we will provide an appropriate solution without requiring you to absorb costs caused by our error.

If you are responsible for arranging return shipping, we recommend using a trackable shipping method and keeping your shipping receipt until the return has been completed. Tavqeno™ cannot confirm receipt of a customer-arranged return that never reaches the designated return location.

This does not apply where Tavqeno™ arranged the return shipment or where the loss resulted from a shipping method provided by us.

If you wish to cancel an order before shipment, contact: service@tavqeno.com as soon as possible. For consistency with our Shipping Policy, we recommend submitting cancellation requests within 12 hours after placing the order.

If the order has not yet entered a stage where cancellation is no longer operationally possible, we will attempt to cancel it. If the order has already been processed or dispatched, you may need to wait for delivery and then request an eligible return under this policy.

If the amount returned to you appears incorrect, please contact us with:

• Your order number
• The returned product
• The refund confirmation, if available
• A brief explanation of the discrepancy

We will review the transaction and provide additional information where appropriate.

If you need assistance before starting a return, please contact our customer support team.

Email: service@tavqeno.com
Phone: +86 188 1900 3446
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM

For order-related inquiries, please include your order number whenever possible.