Contact Us
We’re Here When You Need Us
Customer Support
Support Phone
Business Hours
Mon – Fri (9 AM – 6 PM)
Have a question about a Tavqeno™ planter, need help with an existing order, or want more information before making a purchase?
Our customer support team is available to help with product questions, order updates, delivery concerns, returns, and other general inquiries.
We aim to provide clear and helpful responses during our regular customer support hours.
Tavqeno™ is owned and operated by Shenzhen Yisen Youpin Trading Co., Ltd.
Email Support
For most questions, email is the best way to reach our team.
When contacting us about an existing order, please include your order number and the email address used when placing your order. This helps us locate your purchase and respond more efficiently.
Phone Support
Our team can also be reached by phone during customer support hours.
Please note that response times may vary depending on inquiry volume and time zone differences.
Business Address
Shenzhen Yisen Youpin Trading Co., Ltd.
Room 406, No. 5, Wanfu New Village
Pinghu Community, Pinghu Subdistrict
Longgang District
Shenzhen, Guangdong Province
China
Important Return Notice
⚠️ Please do not send products back to our business registration address unless our customer support team has specifically instructed you to do so.
If your return request is approved, we will provide the appropriate return instructions and, where applicable, the designated return warehouse address.
Sending a return without prior authorization may delay processing.
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM
Messages received outside our regular support hours will be reviewed on the next business day.
How We Can Help
Our customer support team can assist with:
- Order status and tracking questions
- Product information and planter-related questions
- Shipping and delivery concerns
- Damaged, defective, or incorrect items
- Return and refund requests
- General questions about Tavqeno™
For Order-Related Questions
To help us assist you more quickly, please include the following information when contacting us:
- Your order number
- The email address used for the order
- The product name or item involved
- A short description of your question or concern
- Photos or videos where relevant, especially for damaged, defective, or incorrect products
We Look Forward to Hearing From You
At Tavqeno™, we want your experience to feel as thoughtful as the products we offer.
Whether you are choosing a planter for your home or need assistance after your order arrives, our team is here to help make the process clear and straightforward.
Thank you for choosing Tavqeno™.
Tavqeno™ — Grow Beautifully at Home.