At Tavqeno™, we want the payment process to be clear, convenient, and straightforward. Available payment methods are displayed during checkout, allowing you to choose from the options currently supported for your order.

Unless otherwise shown at checkout, prices and transactions on our store are presented in United States Dollars (USD). Tavqeno™ is owned and operated by Shenzhen Yisen Youpin Trading Co., Ltd.

If PayPal is available for your order, you can select it during checkout. After choosing PayPal, you will be directed to PayPal’s payment environment to complete your transaction.

Depending on the options PayPal makes available to you, you may be able to:

• Sign in to your existing PayPal account
• Use an eligible debit or credit card through PayPal
• Complete payment using another option offered directly by PayPal

The specific PayPal payment choices available to you may depend on your country, device, PayPal account status, and PayPal’s own eligibility requirements.

Where card payment is available, you may use eligible major credit or debit cards displayed during checkout. The exact card brands and payment options supported for your purchase will appear on the checkout page. Card authorization is handled through the payment processing services connected to our store.

Tavqeno™ does not require customers to send complete card details to us by email, phone, or other direct communication channels.

Because available payment options may vary by location, order, or payment provider, the checkout page is the authoritative source for currently available methods. If a payment method does not appear during checkout, it may not be available for that transaction. We recommend reviewing the payment options shown before completing your order.

When you place an order, your selected payment provider may perform an authorization check before approving the transaction. A payment can occasionally be declined because of:

• Incorrect billing information
• Insufficient funds or account limits
• Card security restrictions
• Bank authorization requirements
• Payment provider risk checks
• An expired or restricted card

If your payment is declined, please verify the information you entered and contact your bank, card issuer, PayPal, or other relevant payment provider if further assistance is required.

Protecting payment information is an important part of our checkout process. Payments are processed through the secure payment services made available through our store. Sensitive payment information is handled by the applicable payment processor or gateway used during checkout.

Please enter your billing details carefully during checkout. Your billing information may be used by the payment provider to verify the transaction. If the billing information entered does not match the information held by your bank or payment provider, the payment may be delayed or declined.

Our store displays prices in United States Dollars (USD), unless a different currency is clearly shown during your shopping or checkout experience.

If your payment account uses another currency, your bank or payment provider may convert the transaction according to its own exchange rate and may charge a currency conversion or international transaction fee. Any such external conversion charges are determined by your bank or payment provider and are not controlled by Tavqeno™.

After a payment is successfully completed, you should receive an order confirmation using the contact information provided during checkout. Please review the confirmation carefully and make sure your order details are correct. If you believe you were charged but did not receive an order confirmation, contact us at: service@tavqeno.com.

Please provide your name, the email address used during checkout, and any available payment or order reference information.

In some situations, your bank or payment provider may temporarily display a pending authorization separately from the final transaction. A pending authorization is not always a completed duplicate charge.

If you believe you have been charged more than once for the same order, please contact: service@tavqeno.com and include your order number and a description of the issue. You may also need to contact your bank or payment provider for information about pending authorizations on your account.

An order may not be completed if payment authorization fails or the checkout process is interrupted. If the payment was not successfully confirmed, you may need to return to checkout and try again using an available payment method. If you are unsure whether an order was successfully placed, please contact us before submitting another payment so we can help you check the order status.

Approved refunds are returned through the applicable payment method in accordance with our Return & Refund Policy. After we issue a refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account. Please refer to our Return & Refund Policy for the applicable refund process and timing.

If you have a question about an order payment, confirmation, or refund, you can contact our customer support team.

Email: service@tavqeno.com
Phone: +86 188 1900 3446
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM

For faster assistance, please include your order number when one is available. Please do not send full credit or debit card details in your message.