At Tavqeno™, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, interact with our services, create an account, place an order, subscribe to communications, or contact our customer support team.

Our online store is powered by Shopify. As a result, certain information may also be processed by Shopify and by service providers that help us operate our website, process payments, fulfill orders, provide analytics, prevent fraud, and deliver customer support.

By using our website, you acknowledge the practices described in this Privacy Policy. Tavqeno™ is owned and operated by Shenzhen Yisen Youpin Trading Co., Ltd.

The information we collect depends on how you interact with Tavqeno™. We may collect information that you provide directly to us as well as certain information collected automatically when you use our website.

Information You Provide Directly

When you place an order, create an account, subscribe to emails, contact us, or otherwise interact with our services, we may collect information such as:

• Name
• Email address
• Telephone number
• Shipping address
• Billing address
• Order information
• Account information
• Customer support communications
• Product preferences
• Information you voluntarily provide in forms, reviews, or messages

Payment Information

When you make a purchase, payment information is processed through the payment methods and payment processors made available at checkout. Depending on the payment method selected, payment information may be processed by Shopify, PayPal, card processors, banks, or other authorized payment providers.

Tavqeno™ does not ask customers to send complete credit card numbers, card security codes, or online banking passwords through ordinary email or customer support messages.

When you browse our website, certain technical information may be collected automatically. This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from IP address
• Pages viewed
• Products viewed
• Referring website
• Date and time of visits
• Shopping cart activity
• Website interactions
• Cookie or device identifiers

This information helps us operate our store, understand website performance, improve customer experience, and maintain security.

We may use personal information for legitimate business purposes related to operating Tavqeno™, including:

Order Processing

To process purchases, confirm orders, arrange fulfillment, provide shipment information, send tracking updates, and handle returns and refunds.

Customer Service

To respond to questions, investigate order concerns, assist with shipping problems, handle damaged, incorrect, or missing products, and process return or refund requests.

Website Operations

To maintain our website, provide shopping cart functionality, remember customer preferences, improve navigation, understand website performance, and improve products and services.

Payment and Fraud Prevention

To process authorized transactions, detect suspicious activity, prevent fraud, protect customer accounts, and maintain website security.

Communications

To send transactional messages, provide order-related notices, respond to customer requests, and send promotional communications where you have consented or where otherwise permitted by applicable law.

Legal and Compliance Purposes

We may also process information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, enforce our policies, prevent misuse of our services, and resolve disputes.

When you make a purchase, we may retain information relating to the transaction. This may include:

• Products ordered
• Order value
• Shipping destination
• Payment status
• Fulfillment information
• Tracking information
• Returns and refunds
• Customer communications relating to the order

We use this information to fulfill the transaction, provide after-sales support, maintain business records, and meet applicable legal or accounting requirements.

Tavqeno™ uses cookies and similar technologies to support website functionality and understand how visitors use our store. Cookies are small data files stored on or associated with your device or browser. We may use several categories of cookies.

Strictly Necessary Cookies

These cookies support essential website functions such as shopping cart operation, checkout, account login, security, fraud prevention, and website navigation.

Analytics and Performance Cookies

These technologies may help us understand how visitors find our website, which pages are viewed, how customers interact with the store, and whether website features work effectively. This information can help us improve the shopping experience.

Preference Cookies

These cookies may remember settings or preferences so that the website can provide a more convenient experience.

Advertising and Marketing Technologies

Where enabled, advertising or marketing technologies may be used to measure advertising performance, understand whether advertisements lead to website visits or purchases, and display advertising that may be more relevant to users. The specific technologies used may change depending on the marketing and analytics services connected to our store.

Depending on your location and applicable law, you may have choices regarding non-essential cookies or tracking technologies. You may also be able to control cookies through your browser settings.

Please note that blocking certain cookies may affect parts of the website, including account, cart, personalization, or checkout-related functionality. Where available, you may also use our cookie preference tools or Your Privacy Choices page to manage eligible privacy preferences.

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows Tavqeno™ to operate its online store. As part of providing these services, Shopify may collect and process personal information relating to your use of our website and your transactions. Information you submit through our store may therefore be transmitted to or processed by Shopify and its service providers. Shopify's handling of information is also governed by its own applicable privacy documentation.

We may disclose personal information to companies that provide services necessary to operate our business. These service providers may include:

• Ecommerce hosting providers
• Payment processors
• Order fulfillment providers
• Shipping carriers
• Warehousing partners
• Customer support providers
• Email service providers
• Analytics providers
• Fraud prevention services
• Technology providers
• Professional advisers

These providers may access personal information only as necessary to perform services for us or as otherwise permitted by applicable law.

To deliver an order, we may provide relevant personal information to fulfillment providers and shipping carriers. This information may include:

• Recipient name
• Shipping address
• Telephone number
• Email address where required
• Order details
• Delivery instructions
• Tracking information

We provide only the information reasonably required to process and deliver the shipment.

Payment transactions may be processed by third-party payment providers. Those providers may collect or process information such as:

• Billing details
• Payment credentials
• Transaction identifiers
• Fraud-prevention information
• Payment authorization results

Their handling of payment information is subject to their own privacy and security practices.

Where we use analytics or advertising services, those providers may receive information through cookies, pixels, device identifiers, or similar technologies. Depending on the service and applicable privacy law, this may include:

• Device information
• Browser information
• IP address
• Website interactions
• Products viewed
• Purchase events
• Advertising identifiers

We use these services where applicable to understand website performance, measure campaigns, and improve our marketing. The exact advertising and analytics providers used by Tavqeno™ may change over time.

Tavqeno™ does not sell personal information in exchange for money in the ordinary meaning of the term. However, certain privacy laws may define some forms of targeted advertising or disclosure through advertising technologies as “selling,” “sharing,” or similar regulated activity. Where applicable, eligible users may have the right to opt out of such activities. Available options may be provided through our Your Privacy Choices page or other privacy preference controls.

Our website may contain links to third-party websites, platforms, payment services, or other online services. Once you leave the Tavqeno™ website, the privacy practices of the third-party service will apply. We do not control the privacy practices, security measures, or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

If you choose to receive marketing communications from Tavqeno™, we may send information about:

• New products
• Product launches
• Special offers
• Promotions
• Brand updates
• Indoor planting inspiration
• Other Tavqeno™ news

You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us. Transactional communications relating to orders, payments, shipping, returns, security, or customer support may still be sent when necessary even if you unsubscribe from promotional marketing.

We aim to make commercial communications clear and transparent. Where required by applicable law, promotional communications will:

• Identify the sender
• Avoid intentionally misleading sender information
• Provide an appropriate unsubscribe method
• Honor eligible opt-out requests

We do not require customers to remain subscribed to marketing emails in order to place an order.

We take reasonable administrative, organizational, and technical measures designed to protect personal information. These measures may include:

• Encrypted website connections
• Restricted access to personal information
• Secure ecommerce infrastructure
• Payment processing through authorized providers
• Account and transaction monitoring
• Technical safeguards designed to reduce unauthorized access

However, no website, network, storage system, or electronic transmission method can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.

Payment Data Security

Sensitive payment credentials are generally processed by the applicable payment provider rather than being manually handled through Tavqeno™ customer support channels. We will never ask you to send your full payment card number, security code, or online banking password by ordinary email. If you receive a suspicious message claiming to be Tavqeno™ and requesting this information, please contact us at: service@tavqeno.com

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on factors such as:

• Whether you have an active customer account
• Whether an order is still being fulfilled
• Customer service requirements
• Return or refund periods
• Fraud prevention requirements
• Accounting obligations
• Tax requirements
• Legal obligations
• Dispute resolution needs

When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable law.

Tavqeno™ operates internationally and works with service providers that may be located in different countries. As a result, personal information may be processed or stored outside your country of residence. Privacy and data protection laws may differ between jurisdictions. Where required by applicable law, appropriate measures may be used for international transfers of personal information.

Depending on where you live, you may have rights relating to your personal information. These rights may include the ability to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• A copy of eligible information
• Restriction of certain processing
• Withdrawal of consent
• Opt-out from certain marketing
• Opt-out from certain targeted advertising or sharing activities
• Objection to certain processing

Not every right applies in every jurisdiction or circumstance. We may need to verify your identity before completing certain privacy requests.

United States State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. Where applicable, those rights may include the right to know or access personal information, the right to request correction, the right to request deletion, the right to obtain certain data in portable form, the right to opt out of certain targeted advertising, the right to opt out of certain sales or sharing of personal information, and the right not to be unlawfully discriminated against for exercising privacy rights. Eligible requests may be submitted using the contact information below or through our Your Privacy Choices page where available.

California Privacy Choices

California residents may have specific rights under applicable California privacy laws. Depending on applicability, these may include rights concerning access, correction, deletion, categories of personal information collected, categories of disclosures, certain sales or sharing of personal information, and targeted or cross-context behavioral advertising. If applicable, California residents may submit requests through our available privacy controls or by contacting: service@tavqeno.com. We will process eligible requests in accordance with applicable law.

Global Privacy Control

Where legally required and technically supported, we may recognize eligible browser-based privacy preference signals such as Global Privacy Control in connection with applicable opt-out rights. Browser “Do Not Track” signals are not standardized across all websites and services, so their treatment may vary depending on technology and applicable law.

If applicable data protection law in the European Economic Area or United Kingdom applies to your information, you may have rights including access, correction, deletion, restriction, objection, data portability, and withdrawal of consent. You may also have the right to contact your local data protection authority. The legal basis for processing may vary depending on the activity and can include performance of a contract, compliance with legal obligations, legitimate interests, consent, or other lawful bases permitted by applicable law.

Tavqeno™ is intended for general consumer shopping and is not directed toward young children. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact: service@tavqeno.com. We will review the request and take appropriate action where required.

If we become aware of a security incident involving personal information, we will investigate the matter and take reasonable steps appropriate to the circumstances. Where notification is required by applicable law, we will provide affected individuals or relevant authorities with notice within the legally required timeframe. We do not use a single fixed notification period where different laws impose different requirements.

If you have an account, certain information may be updated through available account features. You may also contact us if you believe personal information associated with your account or order is inaccurate. We may need to verify your identity before making certain changes.

To submit a privacy-related request, contact: service@tavqeno.com. Please provide enough information for us to understand and process your request. Depending on the nature of the request, we may ask for reasonable information to verify your identity and protect your data from unauthorized access. Authorized agents may submit requests where permitted by applicable law and where appropriate authorization can be verified.

We may update this Privacy Policy from time to time to reflect changes to our business, changes to website functionality, new service providers, changes to technology, changes to applicable privacy requirements, and updated privacy practices. The latest version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice of material changes.

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us.

Brand: Tavqeno™
Legal Company Name: Shenzhen Yisen Youpin Trading Co., Ltd.
Business Address: Room 406, No. 5, Wanfu New Village, Pinghu Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China
Legal Representative: Guo Yi
Unified Social Credit Code: 91440300MAEH144U5T
Email: service@tavqeno.com
Phone: +86 188 1900 3446
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM